当前位置:天津时时彩什么平台好培训频道外语培训 外语学习商务英语商务英语写作特别理赔信写作范例 (1)

特别理赔信写作范例 (1)

01-01 20:00:14浏览次数:477栏目:商务英语写作
标签:商务英语写作,商务英语写作常用句型,暂无联系方式 特别理赔信写作范例 (1),

    特别理赔信写作范例(一)

    有些商家是秉承“售出概不退换”的原则的。如果偏偏在这样的商家买的东西出了问题,该怎样去争取理赔呢?我们看看下面这位客户是怎样争取让商家给他换有毛病的丝巾的吧。

    Dear Manager

    While working in China for the past three years, I had always purchased gifts from the Friendship Gallery for my Canadian friends. The quality and value had always been more than I could reasonably expect, and I have often recommended you store to others.

    Last autumn, I was back in Canada, but I did not forget to mail-order some charismas gifts from your usual annual Fall Sales. After examining the gifts supplied to my order of November 2, I found that there was a distinct hole in the middle of one of the silk scarves. Although I remember that you apply a no-return policy to this kind of merchandise, I sent this silk scarf in a separate mailing yesterday so that you may see the damage for yourself. When you receive it I am sure that you will share my surprise and dismay.

    I understand from my past experience with the Friendship Gallery that this is an unusual situation. Will you kindly reconsider your no-return regulation with one of your loyal customers and replace the above mentioned silk scarf by mailing another one? I would be delighted to have it and present it to my friend for Christmas.

    Yours sincerely

    在信的开头,客户先是赞扬了商家的产品,并表示自己是他们的忠实客户。这些话都有利于建立一个良好的对话情景。然后详细解释货品的损害,以求得到读者的同情和支持。最后,通过道义的力量力争得到商家的赔偿。

,特别理赔信写作范例 (1)
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